Refund policy

SHIPPING & REFUND POLICY

Last Updated: June 1, 2026

Thank you for supporting Handcrafted Glow. Because our scented candles are hand-poured in small batches and contained in fragile vessels, we have established the following policies to ensure your order arrives safely and transparently. By making a purchase on our website, you agree to these terms.

PART I: SHIPPING POLICY

1. Shipping & Processing Timelines

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Batch Production Notice: During peak holiday seasons or major sales events, order processing may take up to 2 to 3 business days due to the artisanal nature of our pouring process.
  • Pre-Orders: If your order contains a pre-order item, the entire package will ship together once the pre-order item is cured and ready, unless separate shipping is requested and paid for.

2. Domestic Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Economy Shipping: Delivers within 5 to 8 business days via [Carrier, e.g., USPS/FedEx/UPS].
  • Standard Shipping: Delivers within 3 to 5 business days. ness days via [Carrier, e.g., USPS/FedEx/UPS]. 
  • Free Shipping: We offer free economy shipping on domestic orders over $60 (excluding taxes and discounts).
  • Important Notice: Melted Wax & Summer Shipping Natural waxes (such as soy, coconut, and apricot blends) have low melting points. During extreme heat waves or summer months, we recommend monitoring your tracking link closely and retrieving your package immediately upon delivery. Do not leave candle packages sitting in hot mailboxes or outdoor porches for extended periods. Handcrafted Glow cannot be held liable for candles left outside to melt post-delivery.

3. Damages, Broken Glass, & Incorrect Orders

We pack our glass candle jars and ceramic vessels with maximum care using protective wrapping, but fragile items do occasionally break during handling by postal services.

If your order arrives broken, shattered, or severely damaged, please do not discard the item or its packaging. File a claim with us within 48 hours of delivery by following these steps:

1.    Email our support team at admin@handcraftedglow.org

2.    Include your Order Number in the subject line.

3.    Attach clear photographs of the broken product and the shipping box it arrived in.

Upon verification, we will gladly ship out a replacement unit or issue a partial refund for the damaged items at no additional cost to you.

PART II: REFUND & RETURN POLICY

4. Returns & Eligibility Window

We want you to love your home fragrances. If you change your mind about a scent, we accept returns within 14 days from the date of delivery.

To be eligible for a return, your item must meet the following strict safety and quality standards:

  • The candle must be completely unlit, unused, and unburned.
  • The wick must not be trimmed, altered, or manipulated.
  • The product must remain in its original brand packaging (boxes, dust bags, or lids) in a clean, resalable condition.
  • Proof of purchase or an order number must be provided.

5. Non-Returnable & Final Sale Items

Certain types of items cannot be returned under any circumstances:

  • Any candle that has been lit, tested, or had its wick struck.
  • Customized, custom-poured, or personalized fragrance orders.
  • Items explicitly marked as "Final Sale," "Clearance," or purchased from our sample/seconds sales.
  • Gift cards.

6. How to Initiate a Return

To begin a return process, please contact us at admin@handcraftedglow.org. If your return is approved, we will provide you with the return shipping address and instructions.

Return Shipping Costs: Unless the item arrived damaged or we sent the incorrect product, buyers are strictly responsible for paying their own return shipping costs. Shipping costs from the original order are completely non-refundable.

Recommendation: Because glass candle jars are heavy and fragile, we highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot issue a refund if your returned item is lost or broken in transit back to our workshop.

7. Refund Processing & Inspection

Once your return is received at our facility, it will undergo a thorough inspection to confirm it is unlit and undamaged. We will notify you via email regarding the approval or rejection of your refund request.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original credit card or method of payment. Please allow 5-10 business days for banking institutions and credit card processors to reflect the transaction on your account.

8. Contact Information

For any questions regarding shipping restrictions, tracking, custom orders, or return processing, please do not hesitate to reach out to our customer care team:

  • Email: admin@handcraftedglow.org
  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM CST